Privacy Policy

Last updated: 18 October 2025

This Privacy Policy explains how TattooINC (Pty) Ltd processes personal information on www.tattooinc.co.za. We follow the Protection of Personal Information Act, 2013 (POPIA).

Who we are

TattooINC (Pty) Ltd
40 Dias Place Avenue, Doornpoort, Pretoria, 0186, South Africa

Scope

This policy applies to all users, customers, and visitors to our website and online store.

What we collect

  • Identity and contact details: name, email, phone, and delivery address.
  • Order and account data: items purchased, invoices, and order history.
  • Support messages: queries sent by email or WhatsApp.
  • Device and usage data: IP address, browser type, pages viewed, and referral links.
  • Marketing attribution data: UTM tags and campaign sources.
  • Courier references: waybill numbers for parcel tracking.

How we collect it

  • Directly from you when you register, place an order, or contact us.
  • Automatically through cookies and analytics (see Cookies Policy).
  • From service providers such as payment processors and couriers.

Why we use it (POPIA grounds)

  • To provide the store and fulfil orders (contract).
  • To bill, prevent fraud, and meet tax and legal duties (legal obligation).
  • To respond to messages and provide support (legitimate interest).
  • To improve website performance and experience (consent for analytics).
  • To run marketing where you have given consent (consent for marketing).

How we use your data

  • Process orders, payments, shipping, and returns.
  • Create and manage customer accounts.
  • Send service notices about orders or delivery.
  • Measure site traffic and fix problems.
  • Record proof of delivery and courier support.
  • Send product updates or offers if you opted in.

Cookies and tracking

We use essential cookies for cart and checkout functions. Google Analytics measures performance, and Meta Pixel tracks campaign results if you consent. See our Cookies Policy for details and cookie controls.

Sharing

  • Couriers for delivery (e.g., The Courier Guy).
  • Payment processors for secure payments.
  • Hosting, cache, and analytics providers for operations.
  • Law enforcement or regulators when required by law.

We do not sell personal information.

International transfers

Some providers process data outside South Africa. We use providers that apply safeguards consistent with POPIA.

Retention

  • Orders and invoices: 5 years or longer if tax law requires.
  • Support messages: up to 24 months.
  • Analytics data: 14–26 months (aggregate form).
  • Accounts: while active; archived or deleted on request unless law requires retention.

Security

We use access controls, HTTPS encryption, and monitored systems. No system is perfectly secure. Report any concern to us at the contact above.

Your rights under POPIA

  • Request access to your personal information.
  • Ask for correction or deletion where lawful.
  • Object to processing or withdraw consent.
  • Lodge a complaint with the Information Regulator.

To exercise these rights, contact info@tattooinc.co.za. We will verify your identity before acting.

Marketing choices

  • Opt out of marketing using the unsubscribe link in any email.
  • Change cookie choices via “Cookie Settings” in the footer.
  • Block or clear cookies in your browser.

Children

Our store is intended for adults. We do not knowingly process data of minors.

Links

Our website may link to third-party sites. Their own privacy policies apply there.

Changes to this policy

We may update this Privacy Policy to reflect service or legal changes. The latest version will always appear on this page.

Contact

© TattooINC (Pty) Ltd. All rights reserved.